AccessOne

🚨 Big day for us here at AccessOne 🚨 We believe there should be NO BARRIERS for patients to receive care and pay for it in the way that works best for themselves and their families. Language should not be a barrier -- especially for the 42 million in the U.S. that speak Spanish as their primary language. MobilePay in Spanish takes everything patients love about MobilePay and makes it so those who primarily speak Spanish can understand their billing statement and make a payment for their medical care. Best of all, our very own product manager Jonathan Almonte, who's family speaks Spanish, helped with the translations so they would pass the "mom test." All the translations are so that his mom would easily understand in everyday language. This furthers our mission to be the most inclusive payment platform in healthcare. And better still, early beta customers have experienced upwards of 20% more payments after turning it on. There could be an entire swatch of patients who want to pay their balances but maybe don't because English is not their primary language. MobilePay in Spanish is available now. #medicalbilling #spanishtext #mobilepay #healthcare #inclusive #revenuecycle

May marks #MentalHealthAwarenessMonth and it's clear that mental healthcare in America faces significant challenges. Insurance opt-outs, provider shortages, and ineffective referral models are just a few of the current roadblocks in the U.S. mental healthcare system. We explored the harmful consequences of an ineffective system and what needs to change to end patient suffering: https://hubs.la/Q02xgH5l0 💚 Please remember to check in on your loved ones. And if you need help, please call 988. You are loved and you matter.

🌸 We honor all mother figures who enrich our lives with love and support. Today, we celebrate the diverse tapestry of motherhood, cherishing loving connections with biological mothers, chosen family, or friends who offer maternal guidance. Wishing everyone a day filled with love and meaningful connections. Happy #MothersDay!

💙 Happy #NationalNursesWeek, a time to recognize the nearly 4.7 million dedicated registered #nurses nationwide. Your commitment to improving the health and well-being of patients is the backbone of our healthcare system. Thank you for your unwavering dedication, boundless compassion, and tireless advocacy for your patients and communities. #healthcareheroes #patientexperience

The last thing patients should be worried about is their medical bills. Whether it's via live voice or online chat, our human-first patient advocates understand your patients and are available to support them when they need it most. At AccessOne, we're committed to letting ‘do no harm’ extend from care to payment.

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⏰ Say goodbye to waiting for business hours. Whether you're a night owl or an early riser, count on us for support. With live support, our patient advocate team helps patients find the right payment plan and answer any questions from 8am - 8pm. But, our IVR, chatbots, and patient portal can help them self-serve 24/7. Anytime, anywhere, we're here to lend a hand! https://hubs.la/Q02vcyBF0

PSA The one and only John Denton will be at the Emergency Department Practice Management Association (EDPMA) Solutions Summit. He'll be there talking all things patient payments in the emergency medicine space and showing off MobilePay, including the new ability to send texts in Spanish and offer patients a pay in four option. Stop by the booth or reach out to John to learn more.

♻️ In early 2023, AccessOne launched a Go Green initiative to reduce paper waste in our external communications. As of the end of Q1 2024, 72% of patients have opted to receive paperless statements. Since this initiative started, we have sent over 1.2 million statements and over 100,000 welcome letters digitally versus printing essentially saving 173 trees! (🌳🌲🌴Based on a Dartmouth University study indicating that the average tree produces 8,333 sheets of paper) Our Direct MobilePay (DMP) text-to-pay statement billing product has helped providers reduce paper statements by an average of 28%. Over the past year, we’ve sent 5.5 million patient statements through the DMP experience, resulting in an estimated savings of 1,540,000 sheets of paper—equivalent to 185 trees. There are lots of KPIs we use to measure our success with patients and customers here at AccessOne, but saying we've saved more than 350 trees in the past year passes the vibe check for us. 😎 #earthday #2024 #gogreen #savetrees #corporateresponsibility #natureisrad

What’s the only thing better than one new Taylor Swift album?☝️ Two new Taylor Swift albums! ✌️ Taylor knows that two is better than one – and we agree. That’s why with our innovative #patientfinance solutions, both patients AND providers can enjoy a seamless payment experience. Reduce bad debt, staff workload, and call center volume while increasing payment collections and improving your patient experience. https://hubs.la/Q02tt8fS0